Fabric Protection

When you invest in a new piece of fabric upholstered furniture, we recommend that you purchase our fabric protection administered by UltraShield. Each fibre is encapsulated to repel stains, prevent bacteria growth and resist life’s mishaps, extending the life of the Ultrashieldfurniture.

The peace of mind that comes with knowing that your new furniture is protected against accidental stains and damages is priceless, so relax and let us handle the dirty work. An UltraShield Protection Plan provides cleaning and repair services when an accident occurs. The plans are administered by the UltraShield Customer Care team and are serviced by a network of certified furniture repair experts across the United States and Canada.

Sample Coverage:

  • Accidental Stains
  • Food and Beverage Stains
  • Stains from Human Bodily Fluids
  • Stains from Pet Bodily Fluids*
  • Vomit*
  • Stains from Mold and Mildew
  • Accidental Damages
  • Rips and Tears
  • Cigarette Burns

 

How Do UltraShield Protection Plans Work?

When you are prepared to make your new furniture purchase, we will explain the features and benefits of an UltraShield protection plan. We will provide you with a service agreement which details specific items that are covered as well as items that are excluded.

Service Procedures

When an accident happens, simply call the UltraShield Customer Care Center at the number listed in your service agreement. Our Customer Care Center, which is based in the U.S.A. is staffed with dedicated, enthusiastic customer service professionals who will answer any questions you may have as well as provide a phone consultation, gathering information about the stain or damage and scheduling service appointments.

When a claim requires a technician, a local certified furniture repair technician will be contacted by UltraShield. These technicians are selected based on their expertise and proven success in repair services. Within a few days of receiving your completed claim information, the selected service technician will contact you to schedule an in-home appointment.

UltraShield certified repair technicians have a 92% success rate at cleaning stains and repairing accidental damage, however, damage that can’t be repaired may require UltraShield to buy replacement parts for your furniture. If replacement parts are not obtainable and your selected protection plan provides it*, UltraShield will purchase replacement furniture.

* Vomit and stains from pet bodily fluids qualify for cleaning only – not for furniture replacement.

We offer fabric protection at very competitive prices:

Sofa – $100

Sectional – $200

Chair – $75

Ottoman – $50

Dining Chair Set (upto 8 chairs) – $150

Upholstered bed – $100

Headboard only – $75

Note: Fabric protection is not a force field against stains. Application of this product will not prevent upholstery from getting soiled or stained, nor does it eliminate the need for routine cleaning and proper fabric care. Fabric protection is not recommended for slipcovers that you intend to wash.

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