Cash & Carry Items
Items in original condition accompanied by original receipt may be returned within a 30 (thirty) day period for a full refund. Refund will be issued in the same payment method as the original receipt. Items paid by check will be refunded once original funds have cleared. For items returned without the original receipt, we will issue a store credit.
Delivered Items
Items delivered within our local delivery area (within a one hour driving radius of Asheville) may be returned to us for a full refund us within 7 (seven) days. Items must be in the original condition and accompanied by the original receipt. If pickup is required a $50 fee will be deducted from the refund.
Items delivered outside of our local delivery area (in excess of a one hour driving radius of Asheville) may be returned at the time of delivery for a full refund of the purchase price minus delivery fee. Items returned after delivery but within a seven day period are subject to both a restocking fee and a pickup fee. Items must be in original condition and accompanied by original receipt. In lieu of the restocking fee, customers may choose to take a store credit for the original purchase price.
Clearance Items
Clearance items are specially priced items which may show some wear or slight defect. All clearance items are sold “as is” and no returns are accepted. We encourage customers to carefully inspect items before a decision to purchase is made.
Shipped Items (in-store purchases)
For items purchased in store and shipped, we will be happy for you to return the item to us for a refund of the purchase price minus shipping charges. Items must be returned in original condition and accompanied by original receipt. All returns must be requested in writing within 7 (seven) days prior to returning the item to us.
Shipped Items (online purchases)
In the event that a shipped item is as described but not to your liking, we will be happy for you to return the item for a refund of the purchase price minus delivery/shipping charges. All returns must be requested in writing within seven days. Items must be in original condition and accompanied by original receipt.
Special Order / Custom Items
Due to the nature of special order items, it is our policy not to accept returns, however, at the discretion of Management, return of special order items may be allowed, but with a restocking fee.
Exceptions
The above policies and conditions may not apply to sale items or closeout items or to transactions where special terms have been negotiated.
